Every Chubby Bears order ships from our home base in Lancaster, Pennsylvania.

We ship to all 50 U.S. states. International shipping is also available to most countries.

International orders may be subject to customs duties, taxes or other charges upon delivery. These charges are the responsibility of the customer.

We primarily ship with UPS and FedEx. Carrier and service may vary depending on your destination, shipping method and delivery speed.

Shipping rates are calculated at checkout — and U.S. orders of $50+ ship FREE continental USA only.

Free standard shipping is sent via UPS or FedEx based on the best available service for your destination.

As soon as your bears hit the road, we'll email you tracking information so you can follow them home.

Once an order leaves our facility, delivery timing is handled by the carrier. If your tracking shows a delay, we recommend checking directly with the carrier first for the latest information.

Still stuck? Contact us and we'll help however we can.

Please don't leave the bears stranded.

Orders refused at delivery without prior authorization are not eligible for a refund. The customer is responsible for any original shipping charges, return shipping charges and carrier fees associated with the refused shipment.

If there's a problem with your order, contact us instead — we'd much rather help fix it.

First, check around the delivery location and with household members or neighbors, then contact the carrier directly using your tracking number. Carriers occasionally mark packages delivered shortly before they actually arrive.

If you're still unable to locate it, contact us and we'll help however we can.

Double-check that address before you Get Chubby. Once an order has entered fulfillment or shipped, we can't guarantee that we'll be able to change or redirect it.

Contact us as quickly as possible if you notice an error.

We've got you. Contact us within 48 hours of delivery and include:

• 
  Your order number
  
• 
  Photos of the affected product
  
• 
  Photos of the shipping box and packaging
  
• 
  A quick description of what went wrong
  

Please don't throw anything away until we've reviewed your request — we may need additional photos or information.

When properly documented, qualifying damaged, defective or incorrect products will be replaced at no cost to you.

Oops. Send us your order number and let us know what happened through our Contact page. A real human will take a look and help get things sorted.

Contact us immediately; we'll try, but orders that have entered fulfillment can't be guaranteed to change.

Yes. Due to the nature of our products, all Chubby Bears food sales are final and we cannot accept returns — even if the product is unopened.

Turns out, bears aren't great at traveling twice.

We really hope you love every Chubby Bear you meet, but taste is personal. If your order arrived correctly and the product is not damaged or defective, we aren't able to offer a refund or replacement simply because a flavor wasn't your thing.

No hard feelings. Maybe you and that bear just weren't meant to be. 💔

If you discover a product quality concern that wasn't apparent when your order arrived, contact us within 14 days of delivery with your order number, photos and a description of the issue.

We'll review the information and, when appropriate, arrange a replacement.